Why was I charged?

Late Rental Fees

A non-return fee will be charged in the event we do not receive your rental by the specified return date. The non-return fee is charged in three increments as follows:

1. At the end of the initial rental period, we charge 20% of the non-return fee to extend the rental by 1 week.
2. At the end of that extension, we charge an additional 20% of the non-return fee to extend the rental by 1 more week.
3. At the end of the second extension, we charge the remaining 60% of the non-return fee.

Returning your books prior to the due date is the best way to avoid late fees!  Once the third non-return fee has been charged, the book is yours to keep.

Damaged Rental Return

Per our Rental Terms and Conditions, books returned to us should be in salable condition (including, but not limited to, excessive highlighting/writing, water damage, torn pages, etc.).  If you receive a damaged book from us, please contact us immediately so the proper note can be made on your account and you will not get penalized.  If we do not hear from you, you assume all responsibility and will be charged the full non-return fee.