The tracking number states the package was delivered, but I have not received anything.

If you have not received your package but tracking shows that it has been delivered, we recommend the following steps:

1. Check with a neighbor to determine if they received the package by mistake.
2. If the ship to address includes an apartment number, please check with the front office/receptionist.
3. Call your local post office to request information about your package. The shipping carrier may have misplaced the package.
4. If the carrier is unable to provide further information, please give us a call/text [phone] or contact us and a claim will be filed.