General

COVID-19 Related Articles

• Need to update my rental due date
• Why is it taking so long to get paid for selling my books?
• How can I return my rentals during COVID-19?
• How can I sell my books if I can't come in store due to COVID-19?
• Local Drop-Off

Selling Books

• What is an ISBN?
• I sold a book to Textbook Solutions that I rented: what do I do?
• Sell Books: Terms and Conditions
• Selling Books To Textbook Solutions
• How am I paid for the books I sell to Textbook Solutions?
• Shipping Instructions for Selling Books to Textbook Solutions

See all 8 articles

Refunds

• I haven’t received my refund
• I want a refund/when will I see my refund?
• Refund Book Instructions

Orders

• How can I cancel my order?
• How can I get my return order receipt?
• How can I order multiple copies of the same book?
• How can I view my Order Details?
• I just placed an order, but my card was charged more than once.
• I just placed my order and I did not receive an email confirmation.

Book Issues

• I am missing a book.
• I got my book in a bad condition
• I received the wrong book.
• I rented/purchased two books, but have only received one.
• My book arrived damaged, and I don’t want to be held accountable.
• The book I need to return is damaged, lost, or stolen

Tracking/Shipping

• Do I pay for shipping?
• Does Textbook Solutions ship directly to me?
• Does Textbook Solutions ship to Canada?
• How can I change the shipping method?
• How long before my book arrives?
• It’s been over a week and I have not received my books.

See all 11 articles

Account

• Add/Update/View payment information
• Difficulty seeing past order history
• How can I close my account?
• How do I change my password?
• How do I logout?
• I can’t sign in my account

See all 7 articles

Rentals

• Are there fees for turning in my rental late?
• Can I buy my rental?
• Can I highlight or write on my rental?
• Can I pick up my rentals in-store?
• Does my book need to be at your facility by the due date?
• Does renting save me money?

See all 17 articles

FAQ

• Can I sell my textbooks?
• Do your prices change?
• I need to contact you
• Textbook Solutions Scholarship
• What condition can I expect my used book in?
• What happens if I return my book(s) late?

See all 17 articles