General

Refunds

• I haven’t received my refund
• I want a refund/when will I see my refund?
• Refund Book Instructions

Orders

• How can I cancel my order?
• How can I get my return order receipt?
• How can I view my Order Details?
• I just placed an order, but my card was charged more than once.
• I just placed my order and I did not receive an email confirmation.

Book Issues

• I am missing a book.
• I got my book in a bad condition
• I received the wrong book.
• I rented/purchased two books, but have only received one.
• My book arrived damaged, and I don’t want to be held accountable.
• The book I need to return is damaged, lost, or stolen

Tracking/Shipping

• Do I pay for shipping?
• Does Textbook Solutions ship directly to me?
• How can I change the shipping method?
• How long before my book arrives?
• It’s been over a week and I have not received my books.
• My package has not arrived.

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Account

• Add/Update/View payment information
• Difficulty seeing past order history
• How can I close my account?
• How do I change my password?
• How do I logout?
• I can’t sign in my account

Rentals

• Are there fees for turning in my rental late?
• Can I buy my rental?
• Can I highlight or write on my rental?
• Can I pick up my rentals in-store?
• Can I purchase my rental?
• Does my book need to be at your facility by the due date?

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FAQ

• Can I sell my textbooks?
• Do your prices change?
• I need to contact you
• What condition can I expect my used book in?
• What happens if I return my book(s) late?
• What happens if I return my rental books late?

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